ASG Operations Leader | 30 June 2026 Contract Job No: 677465 Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD, Gisborne, Various Max Term Full Time Insurance Pay Band 5 Supporting a high-performing contact centre team 30 June 2026 Secondment | Flexible working options available Lead and support a dynamic contact centre team while driving operational excellence and customer outcomes. Grow your leadership impact in a purpose-driven role. This secondment opportunity offers the chance to lead a team of Centre Leaders and Specialists within our Customer Service function. You’ll contribute to performance uplift, coaching, and operational delivery across the ASG network, while supporting change and continuous improvement initiatives. What You’ll Do Leading operational excellence across the Brand Contact Centre and virtual network Coaching and developing Centre Leaders and supporting the Leader Development Pool Collaborate with stakeholders to embed change initiatives and drive operational excellence Support recruitment, onboarding, and development of new specialists in partnership with Learning and Recruitment teams Identify and implement continuous improvement opportunities across processes and systems Promote a safety-first culture and support risk maturity across the team What You’ll Bring Proven leadership experience in a contact centre environment (minimum 3 years). Strong coaching capability with a focus on performance uplift and development. Experience managing change using frameworks such as ADKAR. Ability to collaborate across diverse teams and influence stakeholders. Commercial acumen and understanding of contact centre operations and metrics. Effective communication and planning skills to support team and business outcomes. If this opportunity sounds like the challenge, you have been looking for, please apply online today. For further information regarding this position, please contact luke.morandini@suncorp.com.au Customer Service_ASG Operations Leader PD.pdf Advertised: 09 Oct 2025 AUS Eastern Daylight Time Applications close: 16 Oct 2025 AUS Eastern Daylight Time Whatsapp Facebook LinkedIn Email App Don't see a job for you? Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available. Sign Up Today
